Last updated 27 September 2026

Terms of service

These are the terms on which Shahzad Halal Butchers sells meat to you through this site. They are written to be read, not to be hidden. If anything is unclear, ask us at info@shahzadhalalbutchers.co.uk. Our address is 593F Atlas Road, Wembley, London, HA9 0JH. Shahzad Halal Butchers is the trading name of Muhammad Shahzad, a sole trader. When you order from us, your contract is with Muhammad Shahzad, trading as Shahzad Halal Butchers. Our food business is registered with Brent council.

Who these terms are for

Retail customers ordering for themselves, and business customers ordering on a trade account. Where a rule applies only to one, it says so. You must be 18 or over to hold an account.

Prices and the weight you pay for

Most of what we sell is priced per kilogram. Meat is cut to order, so the weight you receive can differ slightly from the weight you asked for. What that means for the price depends on who is buying, and the difference is deliberate.

If you are ordering as a household, you pay the figure you were shown. We price it on the weight you order, at the price per kilo, and that is the figure you pay. We never give you less than you ordered; if the piece comes in a little over, the extra is on us.

If you are ordering on a trade account, the weight is the price. A trade account pays for the weight we actually cut, at the price per kilo agreed for the account. Every per-kilo line is weighed, and the order and the invoice show those weights.

Every household order, delivered or collected, is paid by card: you give your card details when you order, and we do not take cash, at the door or at the counter. A trade account is invoiced for each delivery, and that invoice is raised on the weights cut. A household’s total is not an estimate: it is the price of the weight ordered, and it is what is charged.

How paying by card works is set out in its own section, below.

Most fresh meat is zero-rated for VAT, so the price shown is the price you pay. Where VAT does apply it is shown separately on your order and on the invoice, and wholesale prices, which we quote per account rather than publish, are quoted before it. Delivery may carry a charge. Where it does, you are told what it is when you check your postcode, again with your basket, and again before you place the order, and it appears on the order and on the invoice. Some areas have a figure above which delivery costs nothing; you are told that figure at the same time. Beyond the prices shown and the delivery charge shown, there is nothing further to pay.

How paying by card works

Paying for a household order is two steps. When you order, your bank holds exactly the total you were shown — not a penny more. It comes off your available balance straight away, but it has not been taken. When we pack your order we take that same figure: that is the charge, and it is the most that can ever be taken.

We do it this way for you. If your order is cancelled before it is packed — by you, or by us because we cannot supply it — we release the hold and nothing is taken, so there is no refund to wait for. And nothing is cut for you until we know the payment is there.

A bank keeps a hold for about a week, so you can book a delivery or a collection for today or any of the next five days. If the card payment for a household order is not finished within about half an hour of placing it, we cancel the order and email you to say so; nothing is charged.

How long your bank takes to show a hold released, or a refund returned, is your bank's decision, not ours. Once your order is packed the money has been taken, so anything owed back to you is refunded to the card you paid with.

How ordering works

This is how you place an order on this site or in our app:

• Your basket. Add what you want, with the weight or number of each.
• The checkout. Give the name the order is for and a phone number, and choose delivery or collection: for a delivery, your address, a day and a time slot; for a collection, which shop and which day.
• Check it. The checkout shows what you are buying, any delivery charge and the total. When it is right, press “Place the order”.
• Pay. You give your card details on Stripe's own secure payment page, which this site takes you to, or on Stripe's card form in our app. Your bank holds the total, and it is taken when your order is packed, as set out above.
• Confirmation. Once the payment is held, we email you to confirm the order.

Putting a mistake right before you pay. Until you press “Place the order” you can change anything: go back to your basket to change what is in it, or change your details on the checkout page. If you notice a mistake on the card page, leave it without paying — go back, or close the card form in the app — and nothing is taken. If the card payment for a household order is not finished within about half an hour of placing it, we cancel the order and email you to say so; nothing is charged. Then place it again with the mistake put right. After you have paid, you can still cancel it yourself until the cut-off, as our refunds and cancellations policy explains.

Your copy of the order. We keep a record of every order. You can see yours under Your orders on your account page for as long as you keep your account, and the confirmation email is your own copy to keep.

A kitchen on a trade account orders from the order pad in the trade portal instead, and sees its orders and invoices there.

This site, our app and these terms are in English only.

Orders

Your order is an offer to buy. We accept it when we confirm it by email, and a contract is formed then. We may decline an order, for example if a product is unavailable or an address is outside our delivery area, and if so we will not charge you.

Delivery and collection

We deliver to the postcodes listed on the site, in the time slots offered at checkout, or you can collect your order from whichever of our shops you choose at checkout; where each one is and when it is open is on our visit page. Someone must be available to receive fresh meat. If nobody is there to take it, our rider will ring you on the number you gave with the order, and you choose: collect it from the shop it came from on the next day that shop is open, or have it brought to you again, free, in a slot you pick. If we do not deliver in the slot you booked, for any reason other than nobody being in to take it, you can turn the delivery away when it comes, or tell us it has not come, and choose: a full refund, delivery charge included, or delivery again, free, in a slot you pick.

Trade accounts

A business customer on a trade account is invoiced for each delivery, on the weights cut, and pays by bank transfer; a statement for each month is on the trade portal. We set how an account pays when we approve it: either on payment terms, with a credit limit, or each invoice on the day it is delivered. An order that would take an account on terms past its credit limit is declined until the balance is reduced. Overdue invoices may be charged interest under the Late Payment of Commercial Debts (Interest) Act 1998. We may place an account on hold while a balance is overdue.

Cancellations and refunds

Fresh meat goes off quickly, so the law's 14-day right to cancel an online order does not apply to it, and we cannot take meat back or refund it because you have changed your mind. You can still cancel an order yourself, free, until the cut-off, as long as we have not started preparing it.

If something is wrong with what you receive, check it when it arrives and hand back what is wrong, or tell us as soon as you notice it. If it was wrong when it reached you, you choose: your money back to the card you paid with, or a replacement, cut fresh and brought to you free at a time that suits you. If only part of it was affected, you can have part of the price back instead. How to tell us, and everything else about putting things right, is in our refunds and cancellations policy. By law, the meat we sell you must be of satisfactory quality, fit for purpose and as described. Nothing in these terms reduces your rights under the Consumer Rights Act 2015.

For a kitchen on a trade account, agreed corrections are made by credit note against the next invoice.

Our liability

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, or for business losses of a retail customer. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.

Your account

Keep your password to yourself. You are responsible for orders placed through your account unless you have told us it has been compromised. You can delete your account at any time from your account page.

Law

These terms are governed by the law of England and Wales, and disputes go to its courts. If you live elsewhere in the UK you may also use your local courts.